How do I Reset a Staff Member’s Password?

Step 1: Navigate to the User Page

• Log into the Manager App

• Go to the User Page

Step 2: Select the Staff Member

• Locate the staff member who needs a password reset from the User List.

• You can use the search bar to quickly find them

• Click on their name to open their User Info Page

Step 3: Go to Account Administration

• Scroll to the bottom right of the User Info Page

• Locate the section labeled Account Administration

You have three password-related options:

Option 1: Resend Welcome Email

This option:

• Sends the original Welcome Email again

• Prompts the user to create a new password

Best used when:

• The user never completed account setup

• The user needs a fresh setup link

Option 2: Send Reset Password Link

This option:

• Sends a password reset link only

• Does not resend the full Welcome Email

Best used when:

• The user already has an active account

• They simply forgot their password

Option 3: Manually Update the Password

This option:

• Allows you to set a new password on behalf of the staff member

• You must provide the temporary password to the user directly

⚠ Important:
If you manually update the password, instruct the staff member to change their password immediately after logging in to protect their account and prevent misuse.

This option is typically used when:

• The user cannot access their email

• Immediate access is required

Best Practice Recommendations

• Whenever possible, use Send Reset Password Link for security.

• Use Manual Password Update only when necessary.

• Remind staff members never to share passwords.

• Encourage users to update temporary passwords right away.

• Tip: Send along the User Name to the staff member. This is located in the User Info Tab in the non editable field labelled "SchedulePop User Name." It is typically the first and last name, one word (no spaces), but could contain a number.