How do I reverse a Call Out?

If a shift has been marked as a Call Out in error, and the shift is still active on the schedule, you can easily reverse this action within the platform.

Steps to Reverse a Call Out

1. Navigate to the Schedule  Staff View
   Locate the shift that was marked as a Call Out on the correct user. Call Out shifts are highlighted in red for easy identification.

   

2. Open the Shift Details
   Click on the red-highlighted shift to open the Shift Details window.

   

3. Edit the Shift Status
   In the Shift Details window, find the Status dropdown located in the top-right corner. This is the same field used to mark the shift as a Call Out.

4. Change the Status to Scheduled
   From the dropdown, select Scheduled to reverse the Call Out.

   

5. Save Changes
   Click the Save button to apply the update.

What Happens Next?

• The shift will no longer appear red in the schedule view.

• The Call Out icon will be removed.

• The shift will be restored to a Scheduled status.

Additional Information

• This process only works for shifts that are still visible on the schedule.