How does the Main User Page work in Schedule Pop? 

 

⚠️ Important Note About User Integrations

If your location has a User Sync Integration enabled (for example, with a payroll or HR system), how you interact with the User Page in SchedulePop is limited.
Some user fields will be automatically populated and regularly overwritten by the external system. This means certain updates should not be made directly in the scheduling platform. Always follow your organization’s integration guidelines before editing user information.

For more information about user sync integrations please visit this Knowledge Base article: 

How does user sync integration work in SchedulePop?

What Is the User Page?

The User Page is where all staff profiles live in your scheduling platform. Each user represents a real person who can be scheduled, assigned shifts, and—if applicable—clock in and out of work.

Think of the User Page as the source of truth for who can be scheduled at your location.

From the User Page, managers can view key information for each staff member, including:

• Name and contact information
• Employment status (active, inactive, terminated)
• Assigned duties and zones
• Scheduling eligibility (duties assigned)
• Role or permission level (staff vs. manager)

This information determines where, when, and how a user can be scheduled

User List Overview

• Users are listed in alphabetical order by last name.
• The total number of users displayed appears in parentheses next to the Users header.
  • This number updates automatically as filters are applied.

Filtering & Search

Managers can filter the user list by:

• User Status: Active or Inactive
• User Role: Manager or Staff
• Zones
• Duties
• CMS Labor Code (if applicable)

Search Functionality

• Use the search bar to find a specific user.
• Note: Only users included in the current filter selection will appear in search results.
  • For example, if your filters are set to show managers only, staff users will not appear in search results.

Adding Users

• An Add New User button is available on the User Page.
• ⚠️ Important: If your location has a User Sync Integration enabled, do not add users manually in SchedulePop, as this will create duplicates.

Customizing Columns

Managers can customize which user columns are visible on the page by clicking on the 3 vertical dots in the upper right corner below "Add User" 

You may show or hide the following columns:

• CMS Labor Code
• Email
• Phone Number
• Duties
• Zones

This allows you to tailor the view based on your workflow.

Pagination

• Users are displayed in batches of 20 users per page.
• Use the forward and back arrows in the lower-right corner of the list to navigate between pages.
  • The double forward and back arrows takes you to the last and first user page.

Manager Indicators

• A crown icon next to a user’s name indicates that the user has manager permissions.
• Hover over the crown icon to see which type of manager permissions the user has.

Editing User Information

• All fields except the user name can be edited directly from the User List Page.
• To edit a field, click the cell and make your changes.
• ⚠️ Use caution if User Sync Integration is enabled, as synced fields will be overwritten automatically.

Accessing More Details

• User Profile: Click the user name or the eye icon to open the full user profile.
• User Schedule: Click the calendar icon to view the user’s current month schedule.

Key Takeaway

The Main User Page gives managers a flexible, centralized way to view, filter, and access user information—while providing quick links to deeper profile details and schedules.