How Does User Sync Integration Work in SchedulePop?

What Is User Sync?

User Sync automatically updates user information in SchedulePop based on data from your organization’s payroll/HR system.

• Payroll system = Source of Truth
  Any user information entered or edited in payroll will override changes made in SchedulePop.
• Sync Frequency: Approximately every 24 hours
• First Sync: When integration is first activated, SchedulePop’s Client Success team completes a manual sync before automation begins.

Why Does User Sync Matters?

Without integration, managers would need to manually update employee information across multiple systems. With User Sync:

1. HR updates employee info once in payroll
2. SchedulePop updates automatically within 24 hours
3. Managers avoid duplicate manual updates

Example:
HR edits an employee’s email → The change updates in payroll → SchedulePop updates within 24 hours.

What Information Typically Syncs?

The exact fields depend on what your payroll/HR platform makes available.
Most integrations include:

Common Synced Fields

• First & Last Name
• Email Address
• Phone Number
• CMS Labor Code (if applicable to your organization)
• Primary Duty
• Primary Zone
• Employment Status (e.g., active, terminated etc.)
• Seniority Information (hire date, etc.)
• Pay Rates (if included in your integration)
• These fields will automatically populate and update inside each user’s profile in SchedulePop.

Understanding “Primary” Duty & Zone

Your payroll system typically sends only one duty and one zone, referred to as:

• Primary Duty
• Primary Zone

You may add additional duties or zones in SchedulePop, but:

• The primary duty/zone cannot be removed
• They will always remain synced and will be overwritten daily if edited inside SchedulePop

Adding New Staff Through Payroll

When HR adds a new employee in payroll:

1. The new hire syncs into SchedulePop within 24 hours
2. They automatically receive a SchedulePop welcome email prompting them to set up their account
3. They appear in Users → User List once synced

If a new hire does not appear after 24 hours:

• They may already exist in another SchedulePop location
• Or a sync error occurred
  → Contact your SchedulePop representative
  → Do NOT manually add the user (this will create duplicates)

Summary

User Sync ensures consistent and accurate employee data across your systems.

• Payroll remains the source of truth
• Syncs occur about every 24 hours
• Most core user information is automatically updated
• Primary duty/zone always syncs and cannot be removed
• New hires appear within 24 hours—avoid manual creation

This automated process reduces duplicated work and keeps your SchedulePop user data clean, accurate, and up-to-date.