Why Doesn’t My Printed Schedule Match My Staff Sort Order in Classic View?

Why This Happens

All printable schedule reports follow the sort order set in V2 (Staff View) — not Classic View.

This means that even if your staff list looks correct in Classic, the print version will reflect the order configured in V2.

The good news? Adjusting your sort order in V2 is quick and gives you full control over how your printed schedules appear.

How to Adjust Staff Sort Order & Print in V2:

Step 1: Access V2

• Click the SchedulePop V2 Beta link at the top of your menu options.

• This will take you to the V2 Dashboard.

Step 2: Navigate to Schedule

• Click Schedule in the menu.

• You will land directly in Staff View.

Step 3: Confirm Manual Sort Order

• Click the Funnel (Filter) icon.

• Navigate to Sort Schedule By.

• Confirm the setting is Manual Sort Order.

• Apply or close the modal.

Step 4: Check Scheduled Users Toggle

• Ensure the “Show Scheduled Users at the Top” icon (briefcase with person) is not active (it should appear grayed out).

Step 5: Adjust Staff Order

• Drag and drop users into your preferred order by mousing over the user cell- click and hold to pick up the user and drag to the desired placement.

• Changes save automatically.

Step 6: Print the Schedule

• Click Print in the upper right above the grid.

• Select Schedule from the dropdown.

• Set your preferences in the print modal.

• Click Print.

Step 7: Verify

• Compare the printed HTML or PDF version with your Staff View order.

• Confirm everything appears as expected.

Moving Forward

Because printed reports follow V2 settings, we strongly recommend using V2 Staff View for managing and printing schedules as well as all your scheduling needs going forward.

If you need help transitioning fully to V2, our team is happy to assist.